The Definition of IT Service Delivery and Its Different Assumptions
What is IT Service Management? IT Service Management is the act of planning, designing, delivering, operating and managing information technology services provided to clients. In other words it is a series of activities that an organization carries out in order to provide IT services to its users
. It is a vital process of assessing the IT service requirements of an organization and then planning for their efficient implementation. It includes planning, design and development, deployment, operation, maintenance, upgrade, and compliance monitoring. This entire process is highly dependent on a number of factors like quality assessment, cost control, enhancement, software, configuration management, regulatory, and operational considerations.
The various activities are designed to address specific objectives like managing the lifecycle of IT technology services, improving the utilization of IT resources, extending the reach of IT, and reducing the cost. An organization can achieve most of these objectives by using relevant tools and techniques. These information technologies are used together with business intelligence (BI) and other operational and process approaches to give rise to precise, inclusive, and technically accurate outcomes. This enables IT service providers to deliver value to their customers in terms of improved efficiency and better cost management. For this, IT service providers need to continuously evaluate their client's and organizations' IT service needs and adopt a disciplined approach to ensure consistent, measurable, and tangible results.
IT service management also involves several activities like engineering the architecture of an organization, building a business case, and creating a strategy, marketing the IT services, educating the staff, training and improving the skills, and deploying the services. These activities have to be synchronized with each other in order to attain excellent customer service. IT service management therefore involves five crucial stages: planning, design, development, deployment, and maintenance. These activities of IT service management have a direct impact on the customer satisfaction levels and their subsequent effects on the company's profitability. This also determines the success or failure of IT service delivery. You can click here for more info on these services:
Planning is one of the critical stages of IT service offering and is an essential step towards realizing customer objectives. It involves defining the objectives and designing a strategy for achieving them. This includes defining the scope of the work, identifying the customer, analyzing the competition, determining the resources required, and developing a plan for delivering the service offering. Based on the defined plan, the activities of IT service offering are carried out. In addition, customer data is analyzed to identify the needs of the customer, develop an effective solution, and make improvements if necessary. The objective of patient management system has to be explicitly included in the strategy developed to achieve the goals.
The design stage involves in designing solutions that address the problems faced by the organization. This can be achieved through a variety of methods, such as modeling, domain modeling, or developing a database. Based on the needs identified by the customer, solutions are designed and delivered. A final objective of IT service delivery is to achieve specific cost reductions.
IT service delivery involves a number of activities. The first is to define the objectives of the business process involved. Next, the organization develops the plan for achieving these objectives. Then, IT service delivery managers determine the resources required to implement the plan. Last but not the least, IT service delivery involves analyzing the risks associated with implementation of the business process and mitigating them. Based on the working definition, resources are allocated and the risks are mitigated. Check out this related post to get more enlightened on the topic: https://en.wikipedia.org/wiki/Information_technology.