In today's business world, organizations have become dependent on IT Services. For large companies, it covers a wide range of activities, which include network infrastructure, desktop and server setups, software development, and computer hardware maintenance. IT services are generally performed by computer systems integrators or consultants who are responsible for the entire process of information technology support. They are responsible for the implementation of information technology infrastructures such as network technologies, servers and workstations, software applications, desktop and notebook PCs and peripherals, office equipment, and client computers.
The term IT service management can be used to describe three different processes. The first is change management, which is involved in the monitoring and controlling of changes to information technology systems. This involves active and passive supervision of processes, monitoring of organizational objectives, identification and correction of problems, and revision of policies and procedures. The second term is management, which involves the systematic development of technology policies, building of technical knowledge, assessment of IT needs and the planning of resources required to deliver IT services.
View here for more info on how the IT Service management, is helping organizations in achieving defined goals. There are four phases involved in the whole process. First, an IT service provider researches and develops new technologies and programs. Second, it implements the technologies and programs in its existing systems. And third, it delivers these services to organizations and makes sure that they achieve business needs.
This process helps to achieve better understanding of business processes. IT service management helps to create a digital infrastructure. It facilitates the creation of business processes, which are necessary for data processing. IT service management also involves the integration of information technology, which include virtualization, application virtualization, web collaboration and web application development, management of data processing, management of electronic data, training and education, workstations and servers, use of information technology for internal and external purposes, and maintenance and creation of technical documents. See more here on IT services and how it helps in boosting the Business of company.
It defines services, which help in realizing business capabilities. It is a must to evaluate IT after its deployment. Evaluate it against business processes that define the success of a business. IT is very important to define services after deployment. IT after deployment can help to define business capabilities, which improve business processes.
IT service management consists of four key teams. These teams deal with all deployment activities and provide value in optimizing deployment process. These teams include service strategy, service deployment team, service support, and service recovery team. It also consists of various types of tools and techniques to help these teams. Most importantly, IT service management provides control and accountability to the projects. Check out this blog: to get enlightened more on this topic: https://en.wikipedia.org/wiki/IT_as_a_service.